Return and Refund Policy

Last Updated: August 12, 2024

At The Simple Missal, all of our products are custom-made to order, ensuring that each item is tailored specifically for your needs. Due to the personalized nature of our products, we are unable to accept returns or offer refunds.

1. No Returns or Refunds

• Custom Products: Since our products are custom-made, all sales are final. We do not accept returns, exchanges, or provide refunds for any products purchased from our store.
• Order Cancellations: Once an order has been placed, it cannot be canceled or modified. Please ensure that all details are correct before completing your purchase.

2. Damaged or Defective Items

While we do not accept returns, we understand that issues may arise during the production or shipping process. If you receive a damaged or defective item, please follow the steps below:

• Contact Us: Email us at support@simplemissal.com within 7 days of receiving your order. Please include your order number, a description of the issue, and photos of the damaged or defective item.
• Resolution: We will review your request and, if deemed appropriate, we will offer a replacement for the damaged or defective item. Please note that we reserve the right to refuse replacement requests if the damage is determined to be caused by customer misuse or mishandling.

3. Exceptions

There are no exceptions to this policy. All products are custom-made and cannot be returned or refunded under any circumstances.

4. Contact Us

If you have any questions or concerns about your order, please do not hesitate to contact us:

• Email: support@simplemissal.com
• Address: 5411 N 11th St., Lincoln, NE 68521